Frequently asked questions
Is your question not listed? Then please contact our customer service at contact@azaboutique.us
When will my order be delivered?
📦 Delivery Area: We currently ship within the United States only.
🎁 Careful Packaging: Every order is securely packed to ensure your items arrive in perfect condition.
⏰ Delivery Time: Orders are typically delivered within 5–10 business days.
📧 Order Updates: You’ll receive an email confirmation and tracking details once your order has been processed.
Can I return my product?
Items may be returned or exchanged within 7 days of delivery, provided they are in their original, unused, and resalable condition.
I would like to speak with the customer service. How can I get in touch?
You can email us at contact@azaboutique.us. We are there for you every day and will get back to you at the earliest.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 7 days of receiving the parcel, providing they are in original resalable condition.
Why is my order shipped in multiple shipments?
📦 Multiple Shipments Notice
🚚 Shipping Process
We try our best to ship your items together in one delivery. However, in certain cases, your order may be divided into multiple shipments to ensure timely delivery.
🛍️ Common Reasons for Split Shipments:
🔹 Items have different availability dates
🔹 Products ship from different fulfillment centers
✉️ What to Expect
If your order is divided, you’ll receive a confirmation email detailing:
- 📅 Expected shipping dates for each package
- 🧾 List of items included in each shipment
Do you offer free shipping?
Yes! 🎉 We offer FREE shipping on all orders of $40 or more (after discounts and before taxes).
For orders under $40, a standard shipping fee will apply.
Where do you ship from?
We ship some items directly from our U.S. warehouses, while others are shipped from our trusted international partners. This allows us to offer a wider range of styles and sizes.
I placed an order but didn’t receive a confirmation, Can you check it?
Order confirmations are usually sent within a few minutes.
If you don’t see one, please check your spam or promotions folder.
If it’s still missing, email us at contact@azaboutique.us with your name and order number (if available), and we’ll verify your order for you.
My package hasn’t arrived yet, Can you help track it?
Please check your tracking link in the shipping confirmation email first.
If it hasn’t updated or seems delayed, contact us at contact@azaboutique.us and we’ll look into it right away.
Can I update my shipping address after placing an order?
If your order hasn’t shipped yet, we can usually update your address.
Please email contact@azaboutique.us immediately with your order number and the correct address.
Once your order has shipped, address changes can’t be made.
How do I contact customer support directly?
Our support team is happy to help! You can reach us anytime at contact@azaboutique.us.
We typically respond within 24 business hours.
